Mail Room Apprentice

PACKAGE DESCRIPTION:

- Reference salary in line with our apprentice scheme.
- 28 Days holiday (inclusive of bank holidays)
- 6% non-contributory pension scheme
- Life Assurance (4 x salary)
- Single person healthcare
- Eligible for an early shift and Saturday shift allowance.

OVERVIEW:

The DMD division is broken down into three parts, Input, Document Dispatch and Banking. The Input (Mail) team deal with huge volumes of incoming and outgoing post, items are scanned onto the system and then routed to the appropriate areas to deal with, where apt. Document Dispatch are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.

The Banking team complete DMD cash processes, working within a controlled and regulated environment. Some of the main area of responsibilities are cheque investigation, client liaison, pension administration.Shift Pattern:

Tuesday - Friday = 04:30 - 12:00

Saturday = 07:30 - 12:00

MAIN PURPOSE OF ROLE:

- Open, sort and batch incoming post in line with Management Company SLA's and KPI's
- To input data into AWD following the preparation and scanning of incoming correspondence
- Scanning of daily correspondence
- To ensure all Management Company workstations are clear at the end of shift in line with the company clear desk policy
- Split work following the scanning process to identify any missed documentation which should have been out sorted (original AML, Legal documents and cheques)
- Support ad-hoc tasks as required (checking of destruction boxes)
- To support envelope checking at end of shift to ensure all correspondence has been removed and processed
- To assist with daily issues and investigations coming into DMD Input and liaison with Team Leader
- Organise own daily work within the stated timeframes and complete tasks in line with Team Leader direction depending on incoming volumes
- Work closely with the DMD Team Leaders group to identify training needs
- Assist with rescans in line with daily SLA's
- Assist in the Postroom if needed to ensure throughput of mail to team
- Support all departments within DMD with tasks when required (DDT, Inserter Room etc)