Loyalty Expert PM

LOYALTY PM FOR A TOP MANAGEMENT CONSULTANCY

TOP PACKAGE

LONG TERM PROJECT

LOCATIONS: FRANCE AND NORTHERN AFRICA

START: ASAP

RESPONSABILITIES:

Analyze customer data, market research and survey results to understand customer behavior and provide actionable insights to more effectively manage the Loyalty Program

Guide client teams in extraction of various data and ensure completeness and accuracy of the data

Provide relevant benchmark information from other loyalty programs, campaigns insight

Understand the dynamics of B2B market in North Africa and make recommendations in line with this

Analyze available data to recognize patterns for loyalty program offers and campaigns, develop feasibility of the campaigns for launch decisions with client

Provide each BU representative for loyalty program with relevant analysis to support with identifying enhancement opportunities

Identify and prepare reports for different stakeholders to assess the impact of the Loyalty Program, ie, member retention rates, usage growth, etc.

Track partner performance indicators and feedback reports in coordination with Partner Management

Provide support in designing, extracting data and reporting for campaigns, promotions and offers

Investigate and resolve escalated loyalty-related inquires, keeping internal stakeholders informed

Monitor data quality and suggest improvements for data collection and management

LMS administration - empowered to manually update points in member accounts

Conduct market research and benchmarking against other loyalty programs

COMPETENCIES:

Excellent oral and written communication and interpersonal skills in French

Experience in France, with reputable loyalty programs is highly preferred

Excellent organizational skills with ability to operate on a wide range of topics and projects at one time

Ability to communicate effectively with client managers and directors, personnel, and partners at all levels

Ability to develop effective working relationships with stakeholders and partnership representatives

Proficient with MS Word, Excel and Powerpoint

Skills in customer intelligence to use necessary tools and processes to produce reports and guide reports for the loyalty program

A solution-oriented person that can solve complex problems creatively

QUALIFICATIONS:

Minimum experience of 8 years with loyalty programs

Good understanding of the North Africa telecommunications market for consumer and B2B

Bachelor's degree in Engineering, Mathematics, Statistics or Computer Science

Telecommunication sector experience recommended