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Lotus Notes Tech Support Analyst

Eingestellt von Yoh

Gesuchte Skills: Support, Network, Client

Projektbeschreibung

Yoh has a long term contract opportunity for a LOTUS NOTES TECH SUPPORT ANALYST to support our client in Washington DC.

JOB RESPONSIBILITIES:

- Notes Archive Management
- The Successful Candidate will be responsible for the following tasks:
- Mail quota limit notification.
- Burning CD or DVDs of Users' mail archive files which have reached the quota limit.
- Delivering the Users' mail archive CD or DVDs to the respective Users or an Authorized representative.
- Acquire sign-off that CD or DVD is readable and contains complete archive data.
- Remedy case pertaining to the archive media will be set to a pending status, follow up will occur once per week to confirm media accessibility and readability.
- Once sign off is received, the analyst will delete mail archive database from the archive server. - NOTES TECHNICAL SUPPORT
- NOTES EMAIL - Authorized Users heavily rely on Notes mail as a method of communication both internally and externally. Notes Email supports delegation. This functionality allows Authorized Users to give permission to other Authorized Users for accessing their mail. Overtime, emails are archived in a separate database. From the archive database the emails are burnt to a DVD and sent to the respective Authorized Users.
- NOTES CALENDAR - The Notes Calendar is a view in your mail database that Authorized Users can use to manage their time. The Calendar keeps track of meetings, appointments, anniversaries, reminders, and events. The Calendar enables Authorized Users to check other people's schedules, send out meeting invitations, track invitee responses, and reserve meeting resources, everything needed to do to schedule a meeting.
- WEBMAIL - Authorized Users can access their emails and calendar from remote locations via any computer with Internet access. This does not require access to the Purchaser's network.
- SAMETIME - Authorized Users can communicate instantly via chat, which is incorporated with Lotus Notes. Sametime is also available from home, without access to the Purchaser's network.
- EMEETING - This application provides online conferencing capabilities. Authorized User can create a meeting, and participants can view a Powerpoint presentation from the comfort of their own desk. The capability to share the entire screen is also available.
- NOTES REPLICATION - One of the optional functions of Lotus Notes is to copy and constantly update the entire email/calendar databases to the Authorized User's local hard-drive. This capability is extremely important for mobile Authorized Users, as it allows them to manage a very recent copy of their emails and calendar without an Internet connection.

JOB QUALIFICATIONS:

- The successful of the Lotus Notes Support Analyst must have experience in the following tasks:
- Provide expert troubleshooting for Lotus Notes.
- Tier 2 Desk Side Support.
- Create location documents.
- Configure location documents.
- Location documents for travel.
- Connection documents.
- Local replica create/manage.
- Edit a distribution list.
- Notes how to questions.
- Unable to open Notes.
- Notes tab tables create/manage.
- Notes buttons create/manage.
- Notes replication page.
- Creating rules.
- Spam handling.
- Troubleshoot Archive Problems.
- Create a new Notes account.
- Reinstate a Notes account.
- Create archive DVD.
- Refresh mail DB view Server Side.
- Replace mail DB design Server Side.
- Replace mail DB view Server Side.
- Password Digest clearance.
- Using Notes Administrator software.
- ACL management.
- Transfer Authorized Users mailfiles from location to location as needed.
- Iron port message tracking.
- Quota Management.
- Archive Server Management.
- Archive DVD Creation Management and Troubleshooting.
- Cross Application Integration Support - MS Outlook, Cardscan.
- BES Integration Support.
- Synchronize Lotus Notes Address Book with BlackBerry Device.
- Advanced Webmail Support - mail file Maintenance, CO Replication.
- Mailfile Administration and Maintenance - adminp, compact, updall, fixup, Router and HTTP services.
- Password Digest clearance.
- Mail-in Database Archiving and Maintenance.
- Agents
- Application testing.
- Provide support for customer-written Lotus Notes applications.
- Meet on a regular basis with the Tier 3 Notes Team.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Scott Bennekemper

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_HIRE_W2

J2W: INFOTECH

J2WBRSTL

Ref:

SFSF: INFOTECH

Projektdetails

  • Einsatzort:

    Washington, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

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