Lotus Notes Analyst

We are currently looking for FRENCH speaking Lotus Notes Analyst for my client based in Paris, France (6 months rolling contract)

KNOWLEDGE AND SKILLS REQUIREMENTS

- Working experience in Application Maintenance and Production Support environment in a Global Delivery Model
- Automotive systems knowledge

TECHNOLOGY:

- Coordinate with team members to come up with novel documentation strategies, solutions and improvements.
- Gain and upgrade constantly necessary knowledge of Lotus Notes requirements, and make successful recommendations.
- Identify system needs and faults, and make efforts to reduce errors and improve performance.
- Prepare reports on and review technical aspects of documentation.
- Utilize sharpoint tools to develop and process documents.
- Maintain security and N-tiered environment during installation and configuration of Lotus Notes software.
- Perform writing, editing, and designing of client applications using Lotus Notes.
- Coordinate on issues and aid deployments and transitions between departments.

RESPONSIBILITIES

PURPOSE OF THE ROLE (RUN)

- Participate in KT sessions, prepare and review system appreciation documents, understand application/system/infrastructure dependencies, perform shadow support in order to complete transition.
- Ensure Knowledge transfer to Offshore resources on the knowledge gained during any transition/changing assignment
- Responsible for development, maintenance and enhancement, releases onsite and offshore. Ownership of Severity 1, 2, 3 and 4 tickets, in maintenance and support.
- Provide on call support for urgent requests.
- Interface with customer for issue resolution, provide status updates; build customer confidence in teams ability to deliver in order to support high customer satisfaction.
- Build repository of team's collective knowledge, seek information and leverage knowledge from other projects in order to drive higher efficiency and effectiveness and preserver organization knowledge.

PURPOSE OF THE ROLE (CHANGE)

- Ensure design, build and implementation of work product; participate in requirements elicitation, validation of architecture, creation and review of design provide pseudo code to the team, assign and review tasks for work product implementation with the objective of attaining highest level of service offerings to customer in own technology domain within the guidelines, policies and norms of Infosys.