Looking for Desktop Support - Madison, WI - 13 Months - Direct Client

JOB TITLE: DESKTOP SUPPORT

DURATION: 13 MONTHS

LOCATION: MADISON, WI

DESCRIPTION:

- We need a person with enterprise-level experience to resolve escalated support issues involving Windows 7 & 8.1, Office 2010 including Outlook, web browsers, desktop software and peripherals.
- This person must work well on a team and will likely lead and direct the work of other team members.
- It is anticipated this person will have 8 or more years of experience covering virtually all aspects of supporting end user technology from imaging and patching to service management/ticketing systems.
- As a team that supports almost 2,000 desktops we use remote support tools and automate deployments where possible.
- A strong general knowledge of the interaction between desktops, management systems such as SCCM and infrastructure such as Active Directory, applications, networks, Servers and security.
- This person must have the ability to work with customers and convey complex IT concepts in layman's terms.
- Knowledge of Scripting is highly desirable.

SKILLS NEEDED:

- Experience packaging applications into MSI format using Flexera AdminStudio, Wise Package Studio,
- Installation and Maintenance of PCs
- Microsoft Office 2010 Suite
- Remote desktop support tools (RDP, SCCM, etc.)
- Scripting Tools - Vbscript, Winbatch, DOS Batch
- Email Clients - Outlook

Thanks & Regards

Mohankumar

Technical Recruiter

Software Specialists, Inc.