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Looking for Application Support in NYC (Direct Client)

Eingestellt von Software Specialists

Gesuchte Skills: Support, Citrix, Sql, Client

Projektbeschreibung

DUTIES:

- Providing an initial point of contact for application access type support issues and collating and helping to track generally IT queries around the implementation of a new CITRIX PLATFORM.
- Performing some lightweight development tasks eg Access, Excel, possibly some Scripting, SQL etc needed for data extraction and data formatting.
- Helping to coordinate, track and oversee testing of applications provided by the CITRIX farm currently being rolled out. This may involve some test case preparation.
- Providing some Level 1, 2 & 3 support coverage of applications under the CITRIX platform.
- Interacting with IT Infrastructure and IT desktop support teams to help track, investigate and resolve issues.

SUMMARY:

- Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems.
- This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

JOB RESPONSIBILITIES:

- Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
- Perform code upgrades without supervision.
- Be responsible for, and master multiple subject matter areas of responsibilities.
- Identify and document best practices within their subject matter areas of expertise.
- Provide continuous process improvement suggestions.
- Maintain and document Standard Operating Procedures.

SKILLS:

- Complex troubleshooting in a mission critical production environment.
- IT Customer Service/Problem Management Resolution experience.

EDUCATION/EXPERIENCE:

- Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
- 8+ years' experience required.

SARANYA CHANDRASEKAR

TECHNICAL RECRUITER

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Software Specialists