Livelink Specialist

Our Blue Chip Transport/Public Sector Client require a Livelink Support Analyst

This role is part of the IT service delivery team supporting Document Management systems. The role holder will gain exposure to the range of Document Management systems including SharePoint 2010, LiveLink/OpenText Content Server 10 as well as implementation of Document Management solutions into key business areas a

LiveLink Support Analyst

Experience of Livelink administration
Experience of a support environment
Knowledge of Remedy (desirable)
Knowledge of ITIL (desirable)

THE CANDIDATE

Knowledge, Skills & Experience
Knowledge and experience of working in a complex multi-site environment, dealing with standard business applications and Real Time information systems
Experience of providing 2nd and 3rd level systems support
Experience of ensuring service delivery to users according to specified SLA
Good communications skills, oral and written, at a business and technical level
Sound knowledge of Document Control functions and Document Management tools
Programming skills is an added advantage

Essential
Proficient user of EDMS Systems
Understanding of Document Management principles and benefits, previous experience in Document control
Understanding of web-based technology, 3-tier architecture technology, database management
Experience of using a structured document management system in a large scale capital project environment (or relevant industry)
Experience in providing EDMS support

Desirable
Experience in a Service Support/Service Delivery environment
Qualified ITIL Service Management and Service Delivery at Foundation and some modules at Practitioner level

THE JOB
o Second & Third Line Livelink System Management and Technical Support
o Application Support 3rd Line
o Systems administration
o Regular support activities
o Technical liaison with 3rd Line Support - Open Text
o System Configuration
o Communications
o Authorisation and setup of user account access
o User Support
o Business Analysis (Gathering user requirements and additional technical change requirements for any System Change required by Business)

Please email in first instance

Steria Recruitment Limited acts as both an employment business and as an employment agency.