Linux Support Analyst - 1st Shift

Resource 1 is in need of a Linux (RedHat) Systems Support Analyst (1ST SHIFT) for a contract position in Chicago, IL. This is a long-term need so contract extensions are expected.  Individual should have strong knowledge of software and hardware networking and desktop applications.  Individual should also have excellent event detection skills to recognize routine technical, operational problems and abnormal computer conditions. Knowledge of SECURITIES INDUSTRY is preferable with an understanding of customer needs.  Individual must have solid experience with LINUX (REDHAT).  Experience with OVO, TIDAL, AND SCRIPTING (KSH & PERL) are big pluses. 

RESPONSIBILITIES: 

- Monitor and control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software. Investigate all messages displayed via the monitoring tools, and verifies that all jobs inputted to the system are processed correctly and come to a normal termination.
- Take corrective action on problems including use of third-party software while informing management, business units and customers.
- Supports Operations, Product, QA and Development tests. Interfaces with QA to ensure operational testing procedures (failover and recovery) are incorporated in the QA test suites. Writes basic test plans and scripts, as appropriate. Create incident and problem management database records as appropriate.
- Follows ITSM practices in regard to Incident, Problem and Change management along with the creation or database records for these disciplines.
- Takes a proactive approach in troubleshooting applications and goes into greater detail in problem solving via Service Now and Change Management practices.
- Performs checkout procedures to ensure the integrity of the production environments.
- Creates basic recovery plans and procedures as well as configuration and validation scripts.
- Has the ability to look at the big picture from an automation perspective, drive out a prioritization, and determine the ROI, work as a team member and individual contributor to implement the strategy.
- Troubleshoots and corrects standard recovery procedures that do not result in a timely restoration of service.