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Level II Application Supporter (Unix/SQL)
Eingestellt von Randstad (Schweiz) AG
Gesuchte Skills: Support, Unix, Sql, Java
Projektbeschreibung
Randstad Professionals is actively looking for a level 2 application supporter with a primary Unix/SQL skill set to join their client in the Risk & Finance IT production support team. This team provide a portfolio of services, which includes 2nd level support for the business users.
Role details:
- IT Support for the issues reported against IT applications and resolve them in a timely manner
- Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
- Responsibility for the OLAs and SLAs between IT to IT and IT to business
- Proactive communication of batch job delays to users and senior management
- Escalation of critical and high priority issues to the senior management
- Full root cause analysis and a detailed investigation of issues in the agreed time
- Ownership for the IT/incident tickets open in the area of responsibility
- Subject Matter Expert for one or more applications in the application portfolio
- Strong collaboration with the application development teams and the other relevant interfaces
Required skills:
- University (or equivalent) qualification in an IT/Scientific subject
- 5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
- Fundamental Banking/Finance/Risk knowledge is required
- Practical experience with Unix/Linux and Shell Scripting
- Experience with SQL (ideally Oracle/Sybase)
- Batch/Control-M experience is a strong plus
- ITIL V3 certificate is a strong plus
- Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
- Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
- Good understanding of monitoring modelling/practices
- Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
- Excellent communication skills in English, German is a plus
If you're on the hunt for a new project, please don't hesitate to send in your application!
Good to know you,
Charlotte
Role details:
- IT Support for the issues reported against IT applications and resolve them in a timely manner
- Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
- Responsibility for the OLAs and SLAs between IT to IT and IT to business
- Proactive communication of batch job delays to users and senior management
- Escalation of critical and high priority issues to the senior management
- Full root cause analysis and a detailed investigation of issues in the agreed time
- Ownership for the IT/incident tickets open in the area of responsibility
- Subject Matter Expert for one or more applications in the application portfolio
- Strong collaboration with the application development teams and the other relevant interfaces
Required skills:
- University (or equivalent) qualification in an IT/Scientific subject
- 5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
- Fundamental Banking/Finance/Risk knowledge is required
- Practical experience with Unix/Linux and Shell Scripting
- Experience with SQL (ideally Oracle/Sybase)
- Batch/Control-M experience is a strong plus
- ITIL V3 certificate is a strong plus
- Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
- Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
- Good understanding of monitoring modelling/practices
- Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
- Excellent communication skills in English, German is a plus
If you're on the hunt for a new project, please don't hesitate to send in your application!
Good to know you,
Charlotte
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges