Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Level 3 Support Analyst

Eingestellt von Synectics

Gesuchte Skills: Support, Consultant

Projektbeschreibung

Seeking a highly motivated and enthusiastic Business Technical/Support Analyst for a Project team. The project provides energy, water and gas monitoring in our restaurants. This position supervises and supports the installation of this solution for pilot restaurants. Installations may happen during evening hours or over the weekend. This position requires someone with extensive support and documentation experience.

RESPONSIBILITIES

- Leading the Level 3 support team.
- Be able to quickly evolve into the role of subject matter expert for the implementation of the project.
- Learn all aspects of the product and its custom features.
- Fully understands and acts as a primary technical consultant of the project
- Bridge the gap between the business customer and the technology solution providers (ie, vendors, infrastructure team, development team, support team, etc.) by translating business needs to technical solutions throughout the life cycle of the product.
- Translates support requirements into globally compatible solutions that meet our defined infrastructure and application standards.
- Facilitates and supports "live" installations, configuring, staging, shipping, coordinating, scheduling and confirming installations were successful with the restaurant and installers.
- Coordinate and/or execute plans to ensure that technical solutions meet the needs of the business.
- Document support issues and resolutions for L1-L4 support teams, business users and work in partnership with the development team.
- Create, track and manage support requests, requirements, designs and deliverables per SDLC standards and best practices.
- Use department standard tools to manage documents and project elements.

SKILLS

1+ years of experience in solving technical problems. This could be experience on a help desk, in the field, or in systems development or testing. Extreme skill at technical troubleshooting to satisfy customers. Strong oral and written communication skills. Ability to adjust to shifting priorities daily and even hourly. Ability to train and coach other support team members. Ability to work with a highly diverse team with many remote workers. Skill at using Microsoft Office tools: Word, Excel, PowerPoint, SharePoint and Visio. Desired qualifications: Background and knowledge in building automation, electrical and plumbing systems. Understanding Microsoft SQL server, how to query and access data stored within it. 5 years working with customers to develop and define total product life cycle. Experience with remote deployment and system monitoring tools.

Synectics is an Equal Opportunity Employer.

Projektdetails

  • Einsatzort:

    Oak Brook, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics