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Level 3 Desktop Support Technician

Eingestellt von Synectics

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

REQUIRED SKILL SET
Position is for a Level 3 Desktop Support technician. Responsibilities include executing formalized test procedures, identify workarounds for level 2 escalated issues, verification of remediation procedures, and documentation of workarounds and potential solutions. Strong knowledge of Windows XP and Windows 7 operating systems. Solid written communication skills. Must be able to work independently and participate in a team environment.

7 - 9 YEARS OF EXPERIENCE IN THE FOLLOWING:
RESPONSIBILITIES:
Work with other Support Center analysts and Senior Technicians to understand Workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's Workstation support; provide hands-on and remote controlled Workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware Hardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide "on-call" level-2 support; provide primary Support Center operation (approximately 40 - 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business.

COMPETENCIES:
Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (Mainframe, workgroup, and desktop). Experience with customer service functions such as Workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus Smartsuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

QUALIFICATIONS:
Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.

SKILLS
Windows XP and Windows 7 operating systems.

Synectics is an Equal Opportunity Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics