Level 2 Support

AS A PREFERRED SUPPLIER TO THIS LEADING MULTINATIONAL VENDOR, CANDLE ARE SEEKING A CONFIDENT LEVEL 2 PC SUPPORT SPECIALIST.

WORKING IN A FRIENDLY AND PROFESSIONAL TEAM, YOU WILL BE RESPONSIBLE ASSISTING INTERNAL AND EXTERNAL CUSTOMERS WITH THEIR HARDWARE AND SOFTWARE REQUIREMENTS.

YOU WILL BE TAKING OWNERSHIP OF BASIC TO MEDIUM LEVEL COMPLEXITY INCIDENTS AND SERVICE REQUESTS WORKING TO AGREED SERVICE LEVEL AGREEMENTS.

PRIMARY DUTIES AND RESPONSIBILITIES WILL INCLUDE:

- FACE-TO-FACE SUPPORT OF MICROSOFT SYSTEMS
- INSTALLING AND CONFIGURING PC HARDWARE AND SYSTEMS SOFTWARE
- REPORTING ESCALATIONS AND POTENTIAL ISSUES TO THE SERVICE DESK LEAD
- PROVIDING WIRELESS DEVICE SUPPORT
- PROVIDING BASIC SUPPORT FOR CITRIX PRODUCTS - A KNOWLEDGE OF XENAPP WOULD BE ADVANTAGEOUS HERE
- ENSURING THAT ALL SUPPORTING DOCUMENTATION IS ENTERED AND MAINTAINED TO A HIGH STANDARD

IN TERMS OF REQUIRED SKILLS:

- SOLID MICROSOFT/ACTIVE DIRECTORY TECHNICAL SKILLS WITH SOME CITRIX KNOWLEDGE
- A PROACTIVE NATURE AND EXCELLENT COMMUNICATION SKILLS ARE ESSENTIAL

THE BENEFITS!

- THE OPPORTUNITY TO WORK FOR ONE OF AUSTRALIA\'S MOST SOUGHT AFTER ORGANISATIONS
- EXCEPTIONAL TRAINING AND CAREER DEVELOPMENT PROPSECTS

IF YOU WOULD LIKE TO APPLY OR KNOW MORE, PLEASE SEND YOUR RESUME, PLEASE APPLY NOW!

Tags: PC Support Engineer, helpdesk, hardware engineer, windows, second level, 2nd level