Level 2 Service Desk Tech

COMPUCOM IS LOOKING FOR AN MS EXCHANGE EXPERIENCED CANDIDATE FOR THE SAN RAMON AREA.

Provides remote PC support for US PCs. Handles initial escalations from global L2 support organizations.

- Team manages all incoming work from Service Desk for resolution and will assign and dispatch incidents to other teams as appropriate.
- Team will resolve L2 and L2.5 incidents for Messaging and LYNC (client and server), as well as PC support related incidents around application installations failures, VM Ware, video conferencing and much more.
- Team also supports speech recognition software (Dragon Naturally Speaking) on a global basis.
- Provides L2 and L2.5 problem resolution and supports project efforts for Blackberry, and other smart phone and unified communication initiatives.
- Provides L2 and L2.5 global support for video conference set-up and problem resolution; participates in RCAs for video conferencing issues to drive improvements and efficiencies.
- Team will work with Service Desk, and 2nd level global organizations, to enable them to solve issues without escalation.
- Team will research root causes for common or wide-spread problems and escalate to appropriate complex teams.
- Team will perform small or standardized projects providing technical subject matter expertise in their area of responsibility. These projects would have limited design required.

MUST HAVE MS EXCHANGE EXPERIENCE.

*CompuCom supports Employment Equity and Diversity*