Level 2 Application Operations Analyst

ROLE:- Level 2 Application Operations Analyst

LOCATION: Madrid, Spain

DURATION: 3-6 months+

JOB DESCRIPTION:- - Ability to respond quickly in a crisis situation and remain calm.
- Excellent handling of interpersonal relationship and ability to work under pressure
- Understanding of how the airline business works will be an advantage
- Excellent communication and interpersonal relationship skills at all levels of the organizational, customers and suppliers
- English and Spanish spoken and written. Documentation and communication with the clients could be in Spanish and English
- Experience of working in crisis conditions
- Respond to incidents from all airports including the sales offices
- Management of delays to flights. (OBI.P2.3)
- Report incidents to third party companies. (OBI.P2.4)
- Management of user passwords for access to applications. (OBI.P2.5)
- Self Service Kiosk Monitoring. (OBI.P2.6)
- Monitoring all services and connections to the different applications Monitoring and management of the applications eg
- Review the status of tickets on a daily basis
- Proactively review job queues
- Microsoft tasks
- Include Users in Domain Groups.
- Create mailboxes for users and groups.
- Create and modify domain groups.
- Create and modify folders on Servers (NAS).
- Create and edit distribution lists.
- Modify folder permissions and permissions groups.
- Restore backup files.
- Create contacts in address books.
- Balance clusters
- Control-M tasks
- Restart Jobs.
- Hold Jobs.
- Free Jobs.
- Confirm Jobs.
- Reruns.
- Set to OK.
- Run Now
- Monitoring to ensure complete service availability, on each shift
- Provide support (additional information) to the first level support team

Good analytical skills, structured and methodical approach