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Level 1 Support Engineer - 6 Month Contract
Eingestellt von Morgan McKinley
Gesuchte Skills: Support, Engineer
Projektbeschreibung
LEVEL 1 SUPPORT ENGINEER - 6 MONTH CONTRACT
My client in South Dublin is looking for a Level 1 Support Engineer for an initial 6 month contract.
EXPERIENCE
- A minimum of 2 years' experience within a technical function of CPE vendor or Telco specialising in delivery of CPE based solutions
- Good technical knowledge of IP architecture including networks, services and applications (eg VoIP, )
- CCNA/CompTia Network + Certification a distinct advantage
- Experience in supporting complex telecommunication and CPE based propositions, preferably containing VoIP/FMC centric services with at least one or more large Telco operators.
- Working knowledge of Microsoft Excel, Word, Project and Visio
- 2 + years' experience of working in ISP or networking environments
- Knowledge of LAN, WAN networking technologies
- Able to demonstrate strong customer focus
- Self-motivated and energetic worker
- Excellent communication and interpersonal skills
- Able to react well to pressure
ROLE
- Provide a highly professional first level support and triage of incidents to ECS customers
- Communicate with customers of a technical nature in a clear and concise manner
- Demonstrate customer focus and an understanding of a customer's needs
- Act as a subject matter expert on the Product Portfolio
- Log faults with upstream providers and vendors.
- Clearly escalate incidents and problems internally within client and with external parties where required.
My client in South Dublin is looking for a Level 1 Support Engineer for an initial 6 month contract.
EXPERIENCE
- A minimum of 2 years' experience within a technical function of CPE vendor or Telco specialising in delivery of CPE based solutions
- Good technical knowledge of IP architecture including networks, services and applications (eg VoIP, )
- CCNA/CompTia Network + Certification a distinct advantage
- Experience in supporting complex telecommunication and CPE based propositions, preferably containing VoIP/FMC centric services with at least one or more large Telco operators.
- Working knowledge of Microsoft Excel, Word, Project and Visio
- 2 + years' experience of working in ISP or networking environments
- Knowledge of LAN, WAN networking technologies
- Able to demonstrate strong customer focus
- Self-motivated and energetic worker
- Excellent communication and interpersonal skills
- Able to react well to pressure
ROLE
- Provide a highly professional first level support and triage of incidents to ECS customers
- Communicate with customers of a technical nature in a clear and concise manner
- Demonstrate customer focus and an understanding of a customer's needs
- Act as a subject matter expert on the Product Portfolio
- Log faults with upstream providers and vendors.
- Clearly escalate incidents and problems internally within client and with external parties where required.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges