Level 1 Desktop Technician

Yoh has a contract opportunity for a LEVEL 1 DESKTOP TECHNICIAN to join our client in SCRANTON, PA

JOB OVERVIEW:
Performs, as required, day-to-day customer service claims activities, including repair claims processing via call handling, mail handling of incoming repair contractor invoices, account maintenance, file documentation, problem resolution, reporting and claims follow-up activities.

Job Responsibilities:
Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. Assists with analysing and evaluating system malfunctions and takes appropriate action to correct systems as directed. Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions. Maintain asset inventory.
- Provides maintenance and support for client products, peripherals, Servers, mobile devices, networks and physical moves.
- Provides maintenance, installation, and support for client software.
- Configures, deploys and implements new assets and/or life cycle replacement.
- Applies and enforces all Change Management policies and procedures.
- Provides 24 x 7 after hours technical field support.
- Provides data to assist with root cause analysis process when solving problems.
- Works with vendor support for hardware and software resolutions.
- Maintains knowledge database to enhance quality of problem resolutions.
- Performs and audits all asset inventory for assigned locations.
- Keeps all associated inventory data current.
- Identifies all missing assets via cross referencing.
- Completes asset retirements as defined.
- Process Improvement and Documentation:
- Escalates deficiencies in technical processes and inform Management
- Documents and maintains local software installs and all site surveys.
- Ensures IT standards are being adhered to within their respective regional support areas
- Documents all non-compliance to standards issues and escalates to ITS Regional Client Manager.

JOB QUALIFICATIONS:
- Minimum of Associate Degree required in a computer-related field. Bachelor's Degree in a computer-related field highly desired. Four to five (4-5+) years related work experience (preferably within a call center environment) may be considered in lieu of degree.
- Typically has three (3+) years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.
- Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software.
- Experience in the development of troubleshooting scripts
- Experience with the utility industry is desirable, but not required.
- Experience providing maintenance and support for moderately complex client products.
- Experience effectively managing multiple tasks/projects, concurrently.
- Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software.
- Experience with the utility industry is desirable, but not required.
- CERTIFICATIONS visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2

MONJOB J2WNWIT

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SFSF: PROF