Letter Writer - PPI - Customer Transformation- Banking- London - 4 Mon

ROLE: Letter Writer - PPI - Banking- London - 4 Months - £350-375/day

SKILLS Letter Writer - PPI - Customer Transformation- Banking- London - 4 Months - £350-375/day

OVERVIEW
To design and implement the correct number of compliant templates which are easy to understand and unambiguous in the eyes of the customer and which are optimised for use in Operations.

KEY ACCOUNTABILITIES:

- Maintain the correct population of templates, remove templates when they become redundant, and implement agreed business change requests.
- Quality assure PPI customer correspondence to ensure communications are customer focused and on brand whilst meeting compliance and legal regulations, being technically correct, and are consistent with the Letters Style Guide
- Manage the achievement of on-time sign-off from the relevant stakeholders
- Deliver the agreed timing plans
- Provide regular and accurate status reports and progress tracking detail

ESSENTIAL SKILLS

- Content generation and English letter writing skills
- Ability to take complex information and simplify
- Ability to deal with several projects at one time
- Stakeholder management, partnership building and reaching agreements
- Attention to detail
- Time management and commitment to achieving agreed timings
- Positive persistence to manage templates the sign-off process
- General Business Knowledge & Business Process Understanding
- Advanced MS Word User, MS Office User
- Team working
- Experience of PPI complaints
- Experience gained in Bank or other Financial Services organisation
- Experience of letter writing in Complaints handling context

EXPERIENCE:
Track record (5 years+) of delivering excellent letters on-time and error free

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.