Learning & Development Specialist - Airline Reservation and Departure

THE POSITION:

Implementation of learning and development solutions for PSS project to support business goals. Ensure all learning solutions are delivered as per the programme design and to the predefined standards and any changes required are documented and discussed with line manager and incorporated.

This large scale project is expected to take approximately 3 years to deliver and will be on fixed term contracts.

JOB OUTLINE:

LEARNING SOLUTIONS AND ORGANISATIONAL DEVELOPMENT

Adhere to the predefined training and development framework, diagnose learning and performance gaps, recommend, design, develop and deliver innovative solutions and evaluate business impact, consistently achieving excellent customer satisfaction at all levels and meeting agreed KPIs.

CHANGE MANAGEMENT

Assess learning needs driven by new PSS system and process changes; plan and deliver training activities needed to address the impacts of the change. Identify and agree on key success indicators/KPI with the business to measure the impact of change. Provide performance reports and key learning's on leading indicators of change and make, recommendations for corrective action. Provide support and consultancy during change to ensure changes are thoroughly and smoothly implemented, help achieve business goals and provide lasting benefits to the organisation

PROJECT MANAGEMENT

Ensure that assigned L&D projects are delivered on time, within budget, in adherence with quality standards and meet customer expectations. This includes preparing project plans, tracking key milestones, monitoring efforts on a regular basis, identifying resource needs, performing quality reviews and escalating functional, quality and timeline issues appropriately and adjusting plans and/or resources. The job holder will coordinate communication with all key stakeholders and also ensure that the projects are aligned with the overall programme portfolio managed by the respective Manager

BUSINESS RELATIONSHIP MANAGEMENT

Establish and maintain effective on-going relationships with key contacts in business units, joint ventures and external entities where applicable. Project a professional image and demonstrate high calibre of knowledge, skills and attitude in order to strengthen and sustain effective relationships

SALARY & BENEFITS:

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the United Arab Emirates. Besides generous travel benefits normally associated with an airline.

MINIMUM EXPERIENCE, QUALIFICATIONS, SKILLS AND KNOWLEDGE

Degree or Honours ( 12 + 3 or equivalent )
Specialization in one of the following areas is preferred: Aviation, Marketing, Business or HRD related field, Education/Training, IT, Leadership
Professional qualifications in HR (eg CIPD/City and Guilds), training, psychology or organisational development would be preferred.
A minimum of 5 years experience in formal classroom training or on job experience.
Demonstrable experience and skills as a change agent would be an advantage.
Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
Experience of working in an environment aligned to international audit and regulatory requirements relevant to the area of specialisation.
Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
Demonstrate good project management knowledge use of project management and MS Office products.
Demonstrated tolerance for ambiguity in a dynamic business environment, where priorities may change due to new initiatives and where a flexible, adaptable and responsive approach is critical to success.
Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions

ABOUT EMIRATES

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.