Learning & Development Advisor

Thales Learning & Development is a highly successful training services company based in Crawley. We help companies to develop advantage through learning and development and are highly trusted by leading enterprises.

We are now seeking to recruit a Customer Service Advisor on a 6 month Fixed Term Contract
which will act as the initial point of contact and face of Thales Learning & Development within a customer services capacity to providing robust administration support between the training centre
and the end customer and focus on building relationships with key contacts, line managers and delegates.

You
will also work with the Training Consultants to compile the annual training plan for the Thales Business by supporting the Account Managers to determine the individual training needs.

This is an exciting opportunity for a proactive and forward thinking individual to prove their abilities in a service environment and will allow you to develop robust and sustainable relationships across
multiple disciplines.

Key Responsibilities/Tasks for the Customer Service Advisor:

Research and advise appropriate solutions to customer requests on training services available
Accurately record and make bookings within internal systems and check invoicing data
Liaise with HR, line managers, Key Account Managers to communicate customer training requirements and support the administration and logistics in the delivery of these courses
Administer learning events for your customers to the SLA and agreed KPIs
Accurately record attendance of all programmes and keep copies of certificates as required
Attend monthly and quarterly meetings as required with the key HR contact/L&D Manager for your customers, to discuss the progress of the training bookings and activities ongoing ie course queries etc
Update training plan data for monthly reports and KPIs as defined on the SLA
Maintain accurate training records and ensure training plans are kept up to date
Book training rooms and catering services as required for closed events
Prepare, check, distribute and record client certificates for certified events

Skills, experience & qualifications required:

Essential

First class customer service/problem solving skills
Ability to communicate clearly and effectively across various platforms
Accurate data entry and use of databases for booking and recording training
Excellent organisational, planning and administration skills
Good IT skills for data entry and Excel manipulation
Administration experience ideally within a fast paced customer service environment

Desirable

Excellent use of excel including pivot tables
Experience of working in a Learning and Development environment
Call centre experience or working within a shared service function
Understanding or prior experience of training project scheduling

At Thales we provide CAREERS and not only jobs.

With Thales employing 68,000 employees in 50 countries and 43% of all Thales UK roles being filled via internal movements our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

Thales UK touches all of our lives, every day. Our expertise in secure network communications, for example, safeguards as many as 3.7 billion BACS transactions, worth around £1 trillion, every year. We are a leader in onboard equipment for civil and military aircraft.

Thales UK Key Facts

Thales UK has earned 79 Queen's Awards for Technology and Export
Thales has invested more than £2bn in the UK within the last 10 years
Thales embodies many famous companies, including Racal, Shorts Missiles, Pilkington Optronics, Redifon MEL, Thomson Marconi Sonar, Thorn Missile Electronics, Avimo, Helio and others

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