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LEAN Process Manager / Project Leader (Brussels)
Eingestellt von Anankei
Gesuchte Skills: Engineering, Support, Cmmi
Projektbeschreibung
Je functie: Context
Within IT Digital Transversal Support, in the team of Methods and Process for specifically the Infrastructure part.
Function Description
SUMMARY
° Define, maintain, measure and improve IT Production processes in an IT Production perimeter certified ISO/IEC 20000.
° Follow-up the execution of these processes, in order to continuously improve the quality and the efficiency
° Streamlinehe/she is able to interview key process stakeholders to understand their critical success factors for the processes they are responsible for. He/she analyses existing documentation & data, and process flows to identify pain points and areas of inefficiency and reports monthly to the different governing bodies the relevant KPI's of his/her processes.
The process manager is a process repository librarian in being responsible in the participation to the development of functional specifications, user acceptance tests, management of improvement initiatives, and in liaising with the support teams on any system or performance issues. As such, he/she is the gatekeeper for all process documentation entering the central repository. All documentation will be reviewed for compliance with documentation standards.
Detail 2: Process Simplification Leaderand create and audit processes/standards using Lean techniques
Start Date ASAP
Duration Till 31/12/2015
Location
Brussels
Je profiel: Required knowledge / Experience
Education
A bachelor or master degree in science or economy or engineering.
Languages Requirement
French, Dutch, English : all Fluent
Profile
° 5 years of experience in IT process implementation or another, equivalent experience
° Sound knowledge of IT frameworks (ITIL, ISO/IEC 20000, CMMI, COBIT, Lean)
° Good communication skills
° Negotiation skills, having impact (on the level of project management, influencing people, showing vision, etc.).
° Relationship skills / persuasive qualities
° Analytical capacities
° Good general knowledge and experience of information technology in large organisations, including technical but also "change" dimensions and adoption of new practices.
° Good general understanding of the financial services (bank & Insurance) context, especially of the role, potential and criticality of ICT in this sector.
° Experience with consultancy and ability to cope with multi-cultural environments.
° Experience with process (re)design and process implementations
° Experience with a workflow tool (ARIS Express, Visio) is a plus
° Self-organized and natural leadership skills are a plus
° Any certification in the above mentioned domains of IT Frameworks are a plus
Within IT Digital Transversal Support, in the team of Methods and Process for specifically the Infrastructure part.
Function Description
SUMMARY
° Define, maintain, measure and improve IT Production processes in an IT Production perimeter certified ISO/IEC 20000.
° Follow-up the execution of these processes, in order to continuously improve the quality and the efficiency
° Streamlinehe/she is able to interview key process stakeholders to understand their critical success factors for the processes they are responsible for. He/she analyses existing documentation & data, and process flows to identify pain points and areas of inefficiency and reports monthly to the different governing bodies the relevant KPI's of his/her processes.
The process manager is a process repository librarian in being responsible in the participation to the development of functional specifications, user acceptance tests, management of improvement initiatives, and in liaising with the support teams on any system or performance issues. As such, he/she is the gatekeeper for all process documentation entering the central repository. All documentation will be reviewed for compliance with documentation standards.
Detail 2: Process Simplification Leaderand create and audit processes/standards using Lean techniques
Start Date ASAP
Duration Till 31/12/2015
Location
Brussels
Je profiel: Required knowledge / Experience
Education
A bachelor or master degree in science or economy or engineering.
Languages Requirement
French, Dutch, English : all Fluent
Profile
° 5 years of experience in IT process implementation or another, equivalent experience
° Sound knowledge of IT frameworks (ITIL, ISO/IEC 20000, CMMI, COBIT, Lean)
° Good communication skills
° Negotiation skills, having impact (on the level of project management, influencing people, showing vision, etc.).
° Relationship skills / persuasive qualities
° Analytical capacities
° Good general knowledge and experience of information technology in large organisations, including technical but also "change" dimensions and adoption of new practices.
° Good general understanding of the financial services (bank & Insurance) context, especially of the role, potential and criticality of ICT in this sector.
° Experience with consultancy and ability to cope with multi-cultural environments.
° Experience with process (re)design and process implementations
° Experience with a workflow tool (ARIS Express, Visio) is a plus
° Self-organized and natural leadership skills are a plus
° Any certification in the above mentioned domains of IT Frameworks are a plus
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges