Lean Change Agent

Context
Lean team supports transformation and continuous improvement projects.
The core objectives of these projects are :
? Improve our external/internal customer service
? Develop and deploy best practice managerial skills
? Put in place a continuous improvement culture
? Improve productivity & agility
To achieve this objective, we work to ensure that results are reached as much as possible through and with internal team experts.

Function Description
As part of the Lean team, you will have responsibilities on:
? Execute an organizational / operational improvement on a specific dimension/s, e.g: Voice of the Customer, Process Efficiency, Performance Management, Mindsets and Behaviors, Organization and Skills.
? Run problem solving sessions on specific dimension/s of expertise
? Coach line managers on area of expertise during diagnose and design phases, also to coach on daily management skills during implementation.
? Support the operational teams in the future design and in the improvements implementation
? Be owner of transformation on a specific dimension/s, team/s, improvement/s
? Own impact on a specific dimension/s, team/s, improvement/s
You role is the foundation for other roles inside the Lean team, such Stream Leader with further responsibilities on:
? Structure, plan and execute a team-wide improvement program covering the key business issues.
? Define work plan for lean teams and ensure execution at the right quality level and on time
? Support navigators on the ground to help them solve key issues
? Coach navigators to ensure success of transformation and team development
? Own impact of the transformation area.

Start Date Asap (December 2016)
Duration 1 year

Location
Brussels (city center, near Central Station)

Travel
On occasional basis

Required Knowledge and Experience

Education
Bachelor / Master or equivalent

Certifications
Not mandatory : Lean or other change methodology

Languages Requirement
French Fluent
Dutch Native or Fluent
English Good

Experience
- Significant experience as a Lean consultant
- Experience on Project Management,
- Has possibly had a previous management positions
- Has possibly an IT or OPS background.

Technical Experience
Mandatory
Lean methodology
MS Office (mainly Excel, Powerpoint)

Preferable
Other change management methodology

Business Experience
Mandatory
N/A (see experience & soft skills)

Preferable
N/A (see experience & soft skills)

Soft skills
Essential:
? Understands the importance of working with and engaging operational people to help them solve their own issues
? Is people oriented, willing to help
? Is not risk-averse, likes to test new concepts, and adjust depending on how it evolves
? Is interested in working jointly with and challenging managers (in a positive, constructive manner)
? Is a good communicator, able to deliver presentations and to train others in a clear manner
? Is able to drive meetings towards progress
? Is able to work cross-functionally, interfacing well with all management to help them towards change
? Is a good listener, capable of encouraging and motivating people
? Is a good team player
? Is analytical, rigorous, and has good problem-solving skills
? Is able to understand and structure problems, evaluate impacts and help define solutions
? Has good skills in Project, Planning and Organization