Lead Telecom Network Architect

RESPONSIBILITIES

- Design and implementation of telecom network features and configuration of telecom network solutions.
- Provides second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more operational telecommunication problems involving any of the following: TDM and IP carrier infrastructure, TDM and IP Call Center infrastructure (CCMS/Symposium, Avaya,) PBX, ACD, IVR, Dialer, ICM, CVP, CUCM and Voice mail systems.
- Responsible for vendor oversight in the design, implementation and project management of telecom network features and configuration of telecom networks solutions
- Assist senior level telecommunications personnel in development of telecom network strategies and business solutions. Leads and directs telecom vendor in technical analysis of software, hardware, and transmission systems.
- Oversees telecom vendor in the engineering studies such as, but not limited to, transaction volumes, response times, availability, pricing installation time frames, service options, product spec, speed of operation, type of protocol of the telecommunications system(s).
- Identifies telecommunications technical requirements based on business requirements. Provides consulting services feasibility analysis to business areas.
- Partners with telecom vendor to recommend appropriate solutions. Provides approval to designs, implementation plans, test plans, production support plans for all solutions.
- Maintains state-of-the-art awareness of developments in telecommunications industry. Research vendors, equipment, and software and makes recommendation regarding procurement.
- Second and third level support for service delivery managers and operations support vendor in the operation of monitoring equipment to ensure effective troubleshooting, proactive analysis, and preventive actions.
- Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages.
- Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems.
- Provide informal training to service delivery managers.

QUALIFICATIONS

- Bachelors Degree
- 5 Years of experience in IT
- 2 years in the design and implementation of Telecom networks
- 2 Years experience in Technical lead

SKILLS

Technical Experience/Knowledge: Cisco Unified Communications Manager. Cisco Customer Voice Portal. Cisco ICM. Cisco IP Routing and Switching, MPLS. QoS. Cisco and CheckPoint Firewalls. Acme Packet Session Border Controllers. Avaya PBX, ACD and VoIP. Avaya Dialer PC 4.2 and 5. CS2100. NICE and Verint Call Recording. Aspect eWFM. Carrier Services ( SIP Trunking, IVR, PRIs, POTS). Knowledge of operating environments and the related components. Knowledge of the capacity and performance capabilities of the various telecom system components. Knowledge of network diagnostic and performance measurement tools and aids. Knowledge of network protocols. Interpret data transmission line conditions. Understanding of PC based word processing and spreadsheet software. Understanding of PC/CRT applications.

Synectics is an Equal Opportunity Employer.