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Lead Technical Relationship Mgr/Citrix Guru
Eingestellt von Candle (Melbourne)
Gesuchte Skills: Support, Citrix
Projektbeschreibung
Working in a friendly, professional and well established team, you will be responsible for the following:
- Managing the end-to-end problem resolution of complex technical issues for a number of enterprise level customers
- Ensure responsive and timely resolution to all customer incidents
- Reproduce, verify and document customer issues in house when necessary using lab-based equipment
- Oversee progress of the escalation and engineering teams
In order to fulfil this role, you will also have also have proven Microsoft support skills including Windows Server 2003/2008.
The engagement will also include:
- Visiting customer sites to provide product updates and platform health checks
- Creating and maintaining a customer account plan and profile ensuring that support is relevant and adds value
- Provide suggestions on improving customer satisfaction and relationships
- Identify new bsuiness opportunities and engage appropriate internal teams
Projektdetails
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Einsatzort:
Melbourne, Australien
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges