Lead End-to-End Systems Engineer - VoIP Services

RESPONSIBILITIES

- Work with other System Engineers to put together the end-to-end process and system flows for Sales, Service Delivery, Service Assurance, Reporting and Performance Management.
- Work with users to define the requirements, work with applications systems engineers and developers to define the end-to-end flows to support Sales/Contracting, Ordering, Provisioning, Maintenance, Reporting, external user interfaces, system test, and User Acceptance Test.
- Work on detailed requirements and interface requirements between applications. {c}{s}

SKILLS

Customer driven, can negotiate business expectations and business needs/scope with product and BPE's. Excellent knowledge of Systems Architecture -with special emphasis on hand offs and interface and field details. Excellent knowledge of systems flow from Sales - to ordering and provisioning - to Service Assurance to Billing and Recording in the VoIP environment. Excellent in-depth knowledge of the user processes and flows and any work around that exists today. Excellent knowledge of all VoIP based systems involved, including their similarities or differences with systems from other products. Rapport with Tier 2 and Tier 3 folks, to be able to tap into resources in a timely fashion if needed. Customer centric - can work with product to understand the CI and other needs and traffic volume needs. Likes technical challenge and rigor and can think out of the box for quick solutions or short cuts. Must have expertise in the following: Systems Engineering, Voice Networks, Functional Requirement Analysis, Voice Over IP (VoIP), Workflow Analysis, System Development Life Cycle, Knowledge of VoIP and AVPN transport, Layer 3 Service Delivery Processes and OSSs, and Experience writing/documenting requirements. Application Design Architecture desired.

Synectics is an Equal Opportunity Employer.