Lead Deployment Engineer

We currently have an urgent requirement for a Deployment Engineer to undertake Lead duties within an onsite Dell project team.

We are looking for individuals who possess the skills to undertake any of the following typical deployment roles; Build Room, Deployment, Floor-Walking and End-User Support.

The roles will be based in the Canary Wharf, London. You will possess at least two years working experience within a deployment role and be available for interview at short notice.

KEY RESPONSIBILITIES  

- Installing new hardware, including desktops, laptops, monitors' and docking stations, at specified locations.
- Configuring VDI deployments.
- Reconfiguring the user's profile and settings to new deployed machine/VDI.
- Performing Pre-Deployment checks with the users and identifying any potential issues relating to the rollout project. 
- Floor walk and provide 2nd and 3rd level fault diagnosis/resolution to newly deployed users.
- Providing fault analysis to various core operating systems, platforms and applications, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
- Diagnose hardware faults and provide both remote assistance and desk side support to various business areas within the support remit.
- Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment
- Onsite team leader of engineer team
- In absence of Global technical lead - responsible for Datacentre management and build activities
- Responsible for build, deployment and floor walking communication and Reporting to Programme

QUALIFICATIONS/SKILLS

- Minimum of three years of Desktop Support experience within a Windows based environment.
- Experience in Virtual Desktop Infrastructure environments.
- Outstanding customer service, presentation, organisational & communication skills.
- Solid knowledge of Microsoft Office 2010 including Outlook, Project & Visio.
- Proficient in Blackberry usage & support.
- Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Previous experience working within the financial sector is desirable