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Laptop/Desktop Support Engineer
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Support, Engineer
Projektbeschreibung
LAPTOP/DESKTOP SUPPORT ENGINEER
Onoe of my telecom clients is urgently looking for a Laptop/Desktop Support Engineer for 12 month contract in Ghent, Belgium
ROLE AND RESPONSIBILITIES
- Receive call from service desk, L-2 Tech support & Executive support team
- Provide Hardware break fix services for laptop, desktop, printers and scanners
- Provide hardware upgrade services for laptop, desktop, printers and scanners
- Receive new desktop orders and provide MACI ( Move, Allocate, Change and Install) services
- Provide L3 desktop support,Provide L2 LAN support ( LAN admin support with touch services)
- Co-ordination with vendor,Co-ordinate with offshore and onsite tech support team
- Identify and Share/recommend new products (H/W & S/W) for evaluation
- Provide support for sales team ( Remote/Roaming users) and Provide assistance for S/W distribution across network
- Trouble ticket maintenance and Maintain file and print Servers ( Location specific)
- Conduct user awareness sessions/trainings to end users on new technologies
- Publish local maintenance details, Assist for virus outbreak management/events ( Offshore- Remote support)
- Site Inventory management and maintenance
- Attend weekly/Monthly review meetings with onsite and offshore team and Generate and provide weekly/monthly activity reports
- Attend regular trainings and learn new technologies as required and conducted by the employer
- Escalate the issues to management or next level as needed,Provide support for asset disposal services
- Generate and provide weekly, monthly activity and other reports
- Escalate and Coordinate with remote support team at offshore to get the user issues resolved
- Identify and implement best practices, service improvements and transformation opportunities and share the same to global team
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Bachelor's Degree or equivalent experience
- 5 years of relevant IT work experience required
- ITIL Certification or ITSM process knowledge strongly preferred
- MCSE or MCP preferred
APPLY NOW IMMEDIATE INTERVIEWS!
Onoe of my telecom clients is urgently looking for a Laptop/Desktop Support Engineer for 12 month contract in Ghent, Belgium
ROLE AND RESPONSIBILITIES
- Receive call from service desk, L-2 Tech support & Executive support team
- Provide Hardware break fix services for laptop, desktop, printers and scanners
- Provide hardware upgrade services for laptop, desktop, printers and scanners
- Receive new desktop orders and provide MACI ( Move, Allocate, Change and Install) services
- Provide L3 desktop support,Provide L2 LAN support ( LAN admin support with touch services)
- Co-ordination with vendor,Co-ordinate with offshore and onsite tech support team
- Identify and Share/recommend new products (H/W & S/W) for evaluation
- Provide support for sales team ( Remote/Roaming users) and Provide assistance for S/W distribution across network
- Trouble ticket maintenance and Maintain file and print Servers ( Location specific)
- Conduct user awareness sessions/trainings to end users on new technologies
- Publish local maintenance details, Assist for virus outbreak management/events ( Offshore- Remote support)
- Site Inventory management and maintenance
- Attend weekly/Monthly review meetings with onsite and offshore team and Generate and provide weekly/monthly activity reports
- Attend regular trainings and learn new technologies as required and conducted by the employer
- Escalate the issues to management or next level as needed,Provide support for asset disposal services
- Generate and provide weekly, monthly activity and other reports
- Escalate and Coordinate with remote support team at offshore to get the user issues resolved
- Identify and implement best practices, service improvements and transformation opportunities and share the same to global team
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Bachelor's Degree or equivalent experience
- 5 years of relevant IT work experience required
- ITIL Certification or ITSM process knowledge strongly preferred
- MCSE or MCP preferred
APPLY NOW IMMEDIATE INTERVIEWS!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges