Laptop/Desktop Support Engineer

LAPTOP/DESKTOP SUPPORT ENGINEER
LOCATION: GHENT - BELGIUM
START DATE: ASAP

My Client is looking for a Laptop/Desktop Support Engineer. Based in Ghent - Belgium.

ROLE AND RESPONSIBILITIES

* Receive call from service desk, L-2 Tech support & Executive support team
* Provide Hardware break fix services for laptop, desktop, printers and scanners
* Provide hardware upgrade services for laptop, desktop, printers and scanners
* Receive new desktop orders and provide MACI ( Move, Allocate, Change and Install) services
* Provide L3 desktop support,Provide L2 LAN support ( LAN admin support with touch services)
* Co-ordination with vendor,Co-ordinate with offshore and onsite tech support team
* Identify and Share/recommend new products (H/W & S/W) for evaluation
* Provide support for sales team ( Remote/Roaming users) and Provide assistance for S/W distribution across network
* Trouble ticket maintenance and Maintain file and print Servers ( Location specific)
* Conduct user awareness sessions/trainings to end users on new technologies
* Publish local maintenance details, Assist for virus outbreak management/events ( Offshore- Remote support)
* Site Inventory management and maintenance
* Attend weekly/Monthly review meetings with onsite and offshore team and Generate and provide weekly/monthly activity reports
* Attend regular trainings and learn new technologies as required and conducted by the employer
* Report the status to the higher management

PREFERRED SKILLS

* Minimum 5 to 6 years of experience in Enterprise desktop support experience
* MCSE or MCP on windows 7 and A+ Certification is essential
* Exposure to ITIL delivery processes ( ITIL foundation certificate will be an added advantage)
* Excellent experience in installation and troubleshooting MS Office, Adobe Acrobat, MS Outlook,MS Visio,MS front page, MS one note, MS Project, MS Internet Explorer and other standard desktop applications
* Very good hands on experience on Lync, Webex, RDP, Remote desktop support, MS Terminal Services, MS SCCM Client and Disk keeper disk wipe software
* Good knowledge and implementation skill on Enterprise desktop security and end point protection and management
* Very good experience on providing client level support to web conferencing systems like webex, Lync or Intercall
* Experience in Manufacturing/Industrial Application Services, Workstation, RFID scanner, Bar code scanner, Controllers, Scale AS, PLC etc.
* Exposure on technical support to Avaya, Cisco Polycom enterprise audio and video conferencing systems
* Exposure on technical support to Apple iPhone, Blackberry and other PDA devices
* Excellent hands on experience in installation and troubleshooting desktop, Printers, Laptop and other computer peripherals hardware problem
* troubleshooting network printer issues, file server issues with exposure to handle dell Servers
* Excellent communication and documentation skills are mandatory
* Very good knowledge about enterprise LAN and WAN setups with hands on experience in troubleshooting and identifying network issues
* Exposure to MS ADS and user ID management