L3/L4 Technical Support Consultant

L3/L4 TECHNICAL SUPPORT CONSULTANT

L3/L4 TECHNICAL SUPPORT CONSULTANT urgently required for interesting contract in Bern, Switzerland.

6 month rolling contract based in Bern, Switzerland.

THE L3/L4 TECHNICAL SUPPORT CONSULTANT WILL BE RESPONSIBLE FOR THE FOLLOWING:

- Proactively manage, research root cause and solve high-severity incidents to eliminate customer impact
- Meet technical support SLAs
- Maintain eDiscovery workflows within tight deadlines
- Build/maintain expertise in the eDiscovery platforms and related applications
- Directly communicate with customers/lawyers/legal personnel, eDiscovery platform provider, 3rd party application owners - issue status, business/domain escalations and platform outages
- Direct clients in best practices for data base archival and protection
- Monitor performance metrics and SLA adherence for compliance
- Implement support processes for Business Continuity/Disaster Recovery
- Back-up designated team members and Global Technical Support Leads
- Identify trends to optimize future incident responses

THE L3/L4 TECHNICAL SUPPORT CONSULTANT WILL IDEALLY HAVE THE FOLLOWING SKILLS AND EXPERTISE:

- Technical support SLAs
- eDiscovery workflows

APPLY NOW FOR IMMEDIATE INTERVIEWS!

Get back ASAP to avoid missing out.