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L3/L4 Technical Support Consultant
Eingestellt von Silverlink Technologies
Gesuchte Skills: Support, Consultant
Projektbeschreibung
POSITION: L3/L4 TECHNICAL SUPPORT CONSULTANT
LOCATION: BERN, SWITZERLAND
DURATION: 6 MONTHS +
JOB DESCRIPTION:
- Proactively manage, research root cause and solve high-severity incidents to eliminate customer impact
- Meet technical support SLAs
- Maintain eDiscovery workflows within tight deadlines
- Build/maintain expertise in the eDiscovery platforms and related applications
- Directly communicate with customers/lawyers/legal personnel, eDiscovery platform provider, 3rd party application owners - issue status, business/domain escalations and platform outages
- Direct clients in best practices for data base archival and protection
- Monitor performance metrics and SLA adherence for compliance
- Implement support processes for Business Continuity/Disaster Recovery
- Back-up designated team members and Global Technical Support Leads
- Identify trends to optimize future incident responses
LOCATION: BERN, SWITZERLAND
DURATION: 6 MONTHS +
JOB DESCRIPTION:
- Proactively manage, research root cause and solve high-severity incidents to eliminate customer impact
- Meet technical support SLAs
- Maintain eDiscovery workflows within tight deadlines
- Build/maintain expertise in the eDiscovery platforms and related applications
- Directly communicate with customers/lawyers/legal personnel, eDiscovery platform provider, 3rd party application owners - issue status, business/domain escalations and platform outages
- Direct clients in best practices for data base archival and protection
- Monitor performance metrics and SLA adherence for compliance
- Implement support processes for Business Continuity/Disaster Recovery
- Back-up designated team members and Global Technical Support Leads
- Identify trends to optimize future incident responses
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges