L2 Support Engineer - (Swiss)

JOB PROFILE:- L2 SUPPORT ENGINEER

LOCATION:- ZURICH, SWITZERLAND

ROLE DETAILS

An interesting role in the Risk and Finance IT production support team. This team provides a portfolio of services, which includes 2nd level support for the business users

- IT Support for the issues reported against IT applications and resolve them in a timely manner
- Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
- Responsibility for the OLAs and SLAs between IT to IT and IT to business
- Proactive communication of batch job delays to users and senior management
- Escalation of critical and high priority issues to the senior management
- Full root cause analysis and a detailed investigation of issues in the agreed time
- Ownership for the IT/incident tickets open in the area of responsibility
- Subject Matter Expert for one or more applications in the application portfolio
- Strong collaboration with the application development teams and the other relevant interfaces

SKILLS REQUIRED

- University (or equivalent) qualification in an IT/Scientific subject
- 5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
- Fundamental Banking/Finance/Risk knowledge is required
- Practical experience with Unix/Linux and Shell Scripting
- Experience with SQL (ideally Oracle/Sybase)
- Batch/Control-M experience is a strong plus
- ITIL V3 certificate is a strong plus
- Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
- Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
- Good understanding of monitoring modelling/practices
- Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
- Excellent communication skills in English, German is a plus.