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L2/L3 SIEM Security Analist

Eingestellt von Yacht

Gesuchte Skills: Support, Client

Projektbeschreibung

Responsibilities
-Provide technical support to customers (more precise needed)
-Oversight of Incident Response

Oversee/manage status/progress of actions/incidents
-Can initiate new/changed Use Cases
-Linking pin for communication (Liaison GID - CLIENT L2/L3)

Link with SOC/SIEM Manager (GID)
-Proactive in requirement raising based on threat/vulnerability evolutions
-Manage 3rd parties (Incident response, plus follow on activities towards 3rd parties not related to Incidents)
-Responsible for support issues from beginning to end and follows the documented escalation procedures (oversight end2end)
-Takes an active part in the resolution of problems, even after they are escalated
-Issue documentation and proactively contacting customers when an issue is resolved to ensure the service provided met or exceeded the customers' expectations

documentation: collect info, ensure right message
-RCA
-Manage assigned trouble ticket queue (assignment, progress, resolution, close)
-Understanding and exceeding all SLA commitments
-Knowledge base article submissions (intelligence, procedures, ..)
-Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products

Local regulation awareness
-Planning, roadmapping, of new to be developed
-SOC Guru: L3 SME (Incident response is different)
-US - NL handover across each other
-Ensure QA is alive'
-Data source management/log source integration; contextual information integration à guidance to L2

Note: both RSA and Archer, NetWitness
-Evaluate log/source behaviour', initiate action if needed
-Can communicate on executive level.

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    1 Year

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yacht