L2/L3 Print Support

- Assess and recommend new print devices
- Install and document configuration and operations for HP WebJet Admin and Xerox discovery tools.
- Create and Manage standard Device configuration templates VPSX (Linux based) server monitoring, upgrades, change controls MS Print server monitoring, upgrades, change controls Print Portal (PrinterLogic) monitoring, upgrades, change controls.
- Work with vendors to integrate new applications. Work with the SAP Team to modify configuration for SAP External Output manager.
- Remote Print Device Configuration and Troubleshooting.
- Work with other IT teams to integrate LDAP authentication and scan to email for new print device models. Create SAP and VPSX printers.
- Create Support Documentation.
- Prepare User Communication if necessary.
- Manage escalations from Level 2 to 3 and vendors.
- Manage escalations from all sites globally

SKILLS/REQUIREMENTS:
4 year degree.
Any print experience preferred but not required.
Server OS experience.
Linux/UNIX.
An eagerness to learn is required.