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L2 Application Support
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Support, Consultant
Projektbeschreibung
START: ASAP
DURATION: 6 MONTHS+
LOCATION: DIEMEN, THE NETHERLANDS
RATES: COMPETITIVE
CRITICAL NEEDS
*Experience in User Support involving queries about applications, issue resolution in production environment that cannot be handed by L1.
*Domain knowledge of recruitment & staffing industry.
*Knowledge about Dutch & English.
*Work with customers to resolve issues and engage our Level 3 team/third party vendors when needed.
*Entry level,Technical skill background of .net,SQL .
*Ability to understand and troubleshoot critical Issues.
*Rigor for SLA Compliance and user response
*Well versed experience on ITIL Process, predominantly on Incident Management.
*Ability and flexibility to work in onsite/offshore with India team.
*Ability and flexibility to adapt to new business process & understand business applications .
ROLES & RESPONSIBILITIES
*Identify and develop required written and online support documentation.
*Maintain and update training and support tracking records.
*Enter, track and help set priorities for escalated issues.
*Provide ideas, suggestions to promote process and quality improvements.
*Provide feedback to manager and other members on process change suggestions.
Applicants are being considered immediately.
Projektdetails
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Einsatzort:
Diemen, Niederlande
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Projektbeginn:
asap
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Projektdauer:
6 months +
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges