L1 IT Support (French, Dutch & English Speaker)

1st Line/L1 Service Desk Engineer (Tri-Lingual: Dutch, French & English speaker)

I am currently hiring a Tri-Lingual 1st Line/L1 Service Desk Engineer (Dutch, French & English speaker) for an exciting 8 month contract at our client's Antwerp location.

THE SERVICE DESK ENGINEERS:

- Work on service tickets, all other tickets should be assigned to the correct non queue.
- Logging all relevant incident/service request details, allocating categorization and prioritization codes
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests when first contacted whenever possible
- Escalating incidents/service requests that they cannot resolve within agreed timescales
- Keeping users informed of progress
- Closing all resolved incidents, requests and other calls
- End user documentation
- Escalate problems/fast recurring incidents to DRC.
- Knowledge documentation and transfer between staff members
- Exchange/skype administration (user creation,..) based on tickets

MUST HAVES:

- Analytical skills
- Office 365 basic knowledge (Exchange, office,...)
- Skype
- Windows 10

If you are interested in this position, please send me your CV ASAP for immediate consideration.

If you are not interested in the role but know someone that may be interested or a good fit for it, please help me and them out by sending me their details or them the details of this role so they can get in touch with me about it.