Junior User Experience Consultant - London

An experienced UX Consultant is required to work on a major change programme within a major retail bank.

The role is to focus on:

User Experience Consultant

Job summary:

Candidate will be required to help ensure smooth delivery of the user experience for a new online channel providing access to multiple services through a single portal. You will focus on quality of delivery and support a user-centred design approach. Be responsible for maintaining the user-interface requirements and ensure all UI deliverables, such as wireframes, sitemaps, prototypes and UI specifications are maintained and accurate.

Candidate summary:

- Work with the business to clarify the problem trying to be solved
- Work with the business to clarify the requirements for a piece of work
- Provide detailed plans of UX work required for a project
- Where relevant review existing digital solutions and provide expert user experience analysis. This should include highlighting the good and bad points as well as providing quick wins and long term improvement recommendations.
- Work with the technical solution owners to design solutions which are feasible.
- Take ownership of and define the user experience using scamps, wireframes, prototypes, sitemaps and user journeys.
- Communicate the user experience to the business owners for approval
- Communicate the user experience to visual designers in order for the final look and feel to be created.
- Communicate the user experience solution to the development team using a detailed UI specification.
- Support the build/test team during the build phase to answer any outstanding questions.
- A good understanding of user research and user testing methods, with the ability to use the outcomes of these methods as well as the ability to carry out or recommend when to use these methods.

Qualification summary:

Ideally good knowledge of Axure, Visio, Dreamweaver, a university degree, ideally an education or training in Applied Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline.

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