Junior System Analyst - Manufacturing IT Systems (MES)

ABOUT NEXT LINK: NEXTLINK SOLUTIONS IS AN INTEGRATED CONSULTANCY HELPING TO PROVIDE IT SOLUTIONS TO OUR CLIENTS ACROSS EUROPE, ASIA-PACIFIC AND NORTH AMERICA. FOUNDED IN 1996, HEADQUARTERED IN LAUSANNE (SWITZERLAND), WE OFFER IT SOLUTIONS BY CONNECTING TECHNOLOGY PROFESSIONALS TOGETHER AROUND THE WORLD.

TASKS & RESPONSIBILITIES:
- Provide application management and support, to ensure operational stability and effectiveness of the MES instances of our internal customers
- Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills - including troubleshooting
- Incident management: accept, process, resolve issues in our Track and Trace applications
- Monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
- Manage change requests to improve efficiency, functionality and reliability
- Support and follow-up within a global team to ensure software and configuration deliveries in time and in scope

MUST HAVES:
- At least two years of experience with Manufacturing IT systems, preferably in MES
- Understanding of business processes in the Manufacturing area (ideally also work experience)
- Basic knowledge of at least one programming language and/or SQL (troubleshooting and basic debugging)
- Having sense of urgency
- Fluent in English (written and spoken)

NICE TO HAVES:
+PMX and/or PharmaSuite experience
+Experience working in the pharmaceutical industry, within a regulated environment (CSV)
+Experience with IT infrastructure in the MES area
+Experience with connected systems like ERP and Automation
+German speaking