Junior Meeting Services Administrator (100%)

NextLink is an IT Consultancy that has been providing both IT services and IT staffing to major customers for the past 20 year.

GENERAL INFORMATION:

- Start date: 01.11.2017
- Latest start date: 01.12.2017
- End date: 31.12.2018
- Work location: Basel area
- Workload: 100%
- Working hours: Shift work (see below)

"Early": 7:45 AM - 4:00/5:00 PM

"Late": 9:45 AM - 06:00 PM

- Team size: 5 members

TASKSescalation of Incidents with the Vendor

* In-room support for Webcast events in auditoriums

* Coordination of external A/V-providers

* Site consulting for new VC and Webcast facilities (Studios, Auditorium)

* Maintenance of HPSM Incident ticket

MUST HAVES:

a) Technical skills

* +1 year of experience with audio/video conferencing or webcast in an international environment

* Experience with HPSM Incident (ticketing)

* Experience with Google Suite (docs, sheets, presentation)

* Proficient in English and at least basic German (ideally fluent or native)

* Good technical understanding (technical flair, handling with computers, network thinking etc.)

b) Soft skills

* Strong communication skills, open minded, reliable and a team player

* Self-managed working attitude (very pro-active)

* Distinct customer and service orientation (customer service experience in the last projects)

* Flexible to work early and late, even on short notice

* Works in a professional manner at all times

* Maintains a consistent image of the global service

* High availability and promotes the values and benefits of a global service organization

NICE TO HAVES:

++ Experience in another international pharmaceutical company