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Junior IT Support - Troubleshooting - ITIL - Support Via Phone - Compu

Eingestellt von NextLink Solutions

Gesuchte Skills: Support, Consultant


We are currently looking for a Junior IT Support Specialist for a global pharmaceutical company based in Basel, this is a short term contract, an extension can be expected.

Your main tasks:

Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Act as consultant (give trainings/workshops) in all IT related question Executives may have and manages third party if necessary

Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
Capability to provide trainings for end users
Passion for working in a diverse team
Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior.
Experience in a global IT environment is a plus and also in Consultancy.

If you are interested and available for that amazing opportunity don't hesitate and apply TODAY !


  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:


  • Projektdauer:

    7 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

NextLink Solutions

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