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Junior IT Support Specialist (100%) (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support, Consultant

Projektbeschreibung

REFERENZNUMMER:

302221/11

IHRE AUFGABEN:

-Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in timely and efficient manner
-Ensuring services are delivered according agreed service levels in transparent, reliable and flexible process with strong customer service focus
-Adhering to ITIL processes and contributing knowledge to knowledge database
-Act as consultant (give trainings/workshops) in all IT related questions

IHRE QUALIFIKATIONEN:

-Excellent technical skills in analyzing and troubleshooting problems in complex environment and experience with at least one ticketing tool
-Solid understanding and knowledge of common operating systems (Windows 7, MAC, etc.), Microsoft Office as well as the complete Google suite
-Experience supporting mobile solutions (IOS based)
-Capability to provide trainings for end users
-Passion for working in a diverse team
-Consultancy skills
-Strong communication skills in English and in German

WEITERE QUALIFIKATIONEN:

Helpdesk/support

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    8 MM

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland

  • Projekte:

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