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Junior IT Service Manager (50% - 80 %) (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support

Projektbeschreibung

REFERENZNUMMER:

295083/11

IHRE AUFGABEN:

-Lead responses to customer issues and manage escalations in IT incidents, problems, changes requests and projects
-Make sure that the Change Management processes are applied
-Coordinate and track implementation of IT changes required by our Business
-Monitor and provide rules to improve performance of outsourced support activities
-Negotiate, agree and maintain Service Level Agreements with business partner, suppliers and customers
-Analyse, report and review service performance with Country Management and Regional IT
-Ensure that the IT services meet users needs

IHRE QUALIFIKATIONEN:

-IT education and experience with a focus on IT Service Management and/or IT Project management
-Successful IT development background as a first experience is an advantage
-ITIL certification or similar
-Managing and performing financial and administrative processes and tasks
-Experience in working in a multinational environment
-Very good English language skills required and German language skills preferred

WEITERE QUALIFIKATIONEN:

IT service manager

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    10 MM+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland

  • Projekte:

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