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Junior Helpdesk Associate (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support, Consultant
Projektbeschreibung
REFERENZNUMMER:
305401/11
IHRE AUFGABEN:
-Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in timely and efficient manner
-Ensuring services are delivered according agreed service levels in transparent, reliable and flexible process with strong customer service focus
-Adhering to ITIL processes and contributing knowledge to knowledge database
-Act as consultant (give trainings/workshops) in all IT related questions
IHRE QUALIFIKATIONEN:
-Excellent technical skills in analyzing and troubleshooting problems in complex environment and experience with at least one ticketing tool
-Solid understanding and knowledge of common operating systems (Windows 7, MAC, etc.), Microsoft Office as well as the complete Google suite
-Experience supporting mobile solutions (IOS based)
-Capability to provide trainings for end users
-Passion for working in a diverse team
-Consultancy skills
-Strong communication skills in English and in German
WEITERE QUALIFIKATIONEN:
Helpdesk/support
305401/11
IHRE AUFGABEN:
-Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in timely and efficient manner
-Ensuring services are delivered according agreed service levels in transparent, reliable and flexible process with strong customer service focus
-Adhering to ITIL processes and contributing knowledge to knowledge database
-Act as consultant (give trainings/workshops) in all IT related questions
IHRE QUALIFIKATIONEN:
-Excellent technical skills in analyzing and troubleshooting problems in complex environment and experience with at least one ticketing tool
-Solid understanding and knowledge of common operating systems (Windows 7, MAC, etc.), Microsoft Office as well as the complete Google suite
-Experience supporting mobile solutions (IOS based)
-Capability to provide trainings for end users
-Passion for working in a diverse team
-Consultancy skills
-Strong communication skills in English and in German
WEITERE QUALIFIKATIONEN:
Helpdesk/support
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges