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Junior Help Desk Associate

Eingestellt von Harvey Nash IT Recruitment Switzerland

Gesuchte Skills: Support, Consultant

Projektbeschreibung

Harvey Nash is looking for a Junior Help Desk Associate for a 6 + month project in Switzerland.

The role is for an additional worker that can support the team.

You are responsible for

. Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
. Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
. Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
. Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
. Acting as consultant (give trainings/workshops) in all IT related question Executives may have and managing third party if necessary

Requirements

. Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
. Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
. Capability to provide trainings for end users
. Passion for working in a diverse team
. Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior
. Consultancy skills

Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harvey Nash IT Recruitment Switzerland

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