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Junior Customer Service

Eingestellt von Harvey Nash IT Recruitment Belgium

Gesuchte Skills: Support

Projektbeschreibung

Region: Walloon Brabant
Sector: Financial
Education: Bachelor/Master
Start: 02 Nov 2018 End: 01 Nov 2019
Planned extensions
Work experience: 1 year minimum
Job type: Temporary Contract Full time on site

Job description:

As part of the Key Management Services (KMS) Operations team, the job holder will be responsible for the day-to-day delivery and support of the various security services managed by KMS, including performing the exchange of cryptographic keys with customer service on a global basis, adhering to strict security procedures and standards and communicating with customers via email and phone.

These services include:

* The secure processing of transactions using features such as PIN, CVC, EMV chip and PayPass cryptographic functionality.
* The management of several Certification Authorities for the provisioning of PKI certificates used for EMV Chip off-line capabilities, certificates supporting internal infrastructure, SecureCode implementations.
What you'll do
* Project manage the exchange of cryptographic keys and related material between our customer and its customers for the enablement and continuity of the services offered.
* Operate the security and key management systems used by the KMS within the boundaries of operational and security procedures.
* Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects.
* Participate in the operational set-up of new security services offered by our customer and in the improvement of the operational efficiency of existing services.

Profile:

* Graduate or equivalent education
* Knowledge/Experience (preferred)
* Knowledge of payment authorization systems
* Technical and basic knowledge of IT Security and cryptography
* Customer service background
* Fluent in English, both verbal and written, Spanish is a plus.
* Well organized and detail oriented
* Possesses strong customer support and communication skills, both verbal and written, and strong relationship and collaborative skills.
* Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team
* Accurate and possess analytical skills with the ability to think 'outside the box'
* Flexible and capable to multi-task and cope with emergency and stressful situations
* Must have the ability to work in a team in a cooperative and structured manner

Projektdetails

  • Einsatzort:

    Brabant Wallon, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Harvey Nash IT Recruitment Belgium