Junior Application Supporter

REFERENCE NO: 915386NC
INDUSTRY: Banking
LOCATION: Zurich und Region
STARTING DATE: 01/12/2015
DURATION: 31/05/16 (Chances of extension)
WORKLOAD: 100%

Introduction:
Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc.) So we are able to present computer science professionals with the required profiles in a short term.

Role Description:
-An exciting and varied position as Junior Application Supporter responsible for Batch monitoring, Console monitoring and incident management of about 45 applications
-Provide day-to-day Production Support
-Track and solve tickets and act as key stakeholder for the applications you are responsible for
-Manage communication with internal clients within the Business and other IT teams (eg Application Development, Technology Services)
-Investigate problems involving multiple systems and other IT teams
-Assistance in Problem Management Process (NPL, Post Mortem)
-Ensure readiness of application documentation, update WIKI
-Implementing of changes following the change management process and ensure compliance of production readiness

Required Qualifications:
-Technical education with advanced training in Information Technology (eg diploma at equivalent level)
-Multiple years of experience and a proven track record in an application support role
-Basic knowledge of Control-M job scheduler or similar job scheduling system
-Good listening and spoken communication skills in English & German
-Strong team player
-Interest to have a broad overview of our application landscape
-Extensive analytical and problem solving skills and an ability to operate under pressure
-Analytic procedure
-High personal responsibility