Junior Application Support, Banking

Our client, headquartered in Zurich, an international financial institution, is currently looking for an Application Support Analyst, who can start as soon as possible.

Scope of work:

- Provide professional 1st/2nd Level Support (technical facing) for FX Applications (Currency Exchange Markets, Money Markets, Derivatives) core and associated upstream/downstream applications.
- Work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate.
- Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)

RTB:

- Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process.
- Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required.
-  Timely and accurate communication to Business and to other Support teams. - Documentation and maintenance of per-application support procedures.

Skills:

- Ability to be able to support applications in a low-latency trading environment including:
- Unix applications (WebLogic + bash Scripting) as well as a basic understanding of Unix processes and file handling (log files etc)
- Windows based applications including web applications hosted on IIS
- Database querying (SQL) and an understanding of relational-database DDL
-  Dealing with business queries within the trading & sales environment in a high-pressure business
- Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
-  Keen learner and someone who is seeking a long-term career - English language essential.

Interested? Please apply online. We look forward to receiving your application.