Junior and Senior Customer Support Engineers CCNA and/or CCNP- Belgium

Junior and Senior Customer Support Engineers CCNA and/or CCNP - Belgium

Languages: ENGLISH only, other languages are a plus

Skills and experience:

- Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications or similar)
- Good technical foundation in networking (CCNA and/or CCNP equivalent knowledge, CCIE is a plus)
- Passion and demonstrated ability to learn and work in a multicultural team environment
- Ability to work independently and in a team in order to achieve common goals
- Analytical and crisis management skills

Description of work:

- Work for worldwide customers within your own team or with other teams to solve problems and enhance future products with senior engineer supervision
- Solve reported product and network problems of moderate/high complexity
- Technology or product knowledge, experience and/or certifications in one of the following areas are preferred: Contact Center, Telepresence, Service Provider, XR, Data Center Switching, Server Virtualization, Wireless
- Effectively utilize databases of existing issues, debugging tools and moderate/complex lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
- Provide systems/product training and intellectual property material
- Keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services

Please send your CV to Sercan and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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