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Journey Mapping Manager (Customer Experience Management)

Eingestellt von Vine Resources

Gesuchte Skills: Design, Client

Projektbeschreibung

In behalf of our client, a major Mediaby doing analysis and collecting information from country CEX teams
*Collaborative Journey Mapping design sessions & document results
*Validating journey mapping results with customers
*In collaboration with project teams translate journey maps into concrete requirements for implementation
*Ensure alignment with CEX analysis and journey mapping teams in countries
*Establish effective CEX influence within key change programs through personal or team involvement
*Supporting the other members of the Customer Experience team in their activities and covering in their absence

To succeed in this role you must have:

*Experience delivering Customer Experience based activity
*Experience with journey mapping in a B2C environment
*Experience in consultancy, other service industries desirable
*Strong Commercial awareness and the ability to make relevant recommendations
*Leadership experience in Customer facing role
*Knowledge of Strategy, Operational and Financial Planning and Project management
*A proven track record of providing clear communications on complex topics
*Collaborative approach towards experience design/journey mapping to ensure idea generation from key stakeholders and ensure buy-in for ideas.
*Ability to think strategically and translate to tactical execution
*Analytical and concise approach with ability to quickly move from analysis to action

Press the apply button now or contact me for further details on this great opportunity

Projektdetails

  • Einsatzort:

    Schiphol, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Medien/Design

  • Skills:

    design, client

Vine Resources