Job Offer- Service Desk Team Lead- Budapest, Hungary

Pyramid's client is looking for Service Desk Team lead- Budapest, Hungary

Job Details:

- Language: English with any of the given language:
- German
- Swedish
- Dutch
- French
- Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors
- Playing the role of a mentor and Team Leader
- Should be able to deputise the role and responsibility of Assistant Manager if required
- Manage the designated Service desk, NOC or Remote support activities
- Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
- Ticket life cycle handling
- Co-ordination between customers, resolver groups.
- Incident handling and escalation management

Start Date: ASAP (Notice Period accepted for right candidate)

Please send your updated CVs at the earliest, we have asked to schedule the interviews this week.

Pyramid Consulting is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business.

Pyramid embraces diversity and will treat everyone equally.