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IVR Operations Specialist Product Manager

Eingestellt von CPL Solutions

Gesuchte Skills: Support, Cs, Client, Network

Projektbeschreibung

My client a large multinational has an immediate contract for an experienced IVR Operations Specialist Product Manager, to join their Global Self Service (GSS) team. This is a twelve month contract role and possibility to extend.

Key Responsibilities:

- Drive, manage, lead and implement IVR operations
- Liaise with and act as the contact point for Business representatives and CS operations
- Track, Document and escalate recommendation gap analysis as and when they arise
- Testing, Quality assurance and reporting recommendations on all IVR applications,

Experience and Requirements:

- Previously worked in a fast paced environment
- Strong Relationship, managerial, evaluation and communication skills
- Background in Telecom network architecture (IVR design)
- Bachelors or Master's Degree within a related discipline.
- Experience of 6+ years in Business systems analyst or related work experience.
- Experience within support/Customer Care
- Knowledge of Genesys or Avaya platforms/infrastructure an advantage.

If you are interested in this position please contact Darren Reilly

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CPL Solutions