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IVR Business Analyst

Eingestellt von Rullion IT Plus

Gesuchte Skills: Support, Design

Projektbeschreibung

Rullion IT Plus are currently looking to recruit an IVR Business Analyst to work for a globally recognised Utilities company based in Nottingam

The Project

The IVR projects are a rolling program of work to improve/expand our automated system

Deliverables:

Gap Analysis, Benefits modelling, requirements definition, collaboration on solution design, process maps, stakeholder management, implementation support and review, supporting PM with Project Initiation, benefits review, testing, training, mi provision and project/stage reviews

Role Details

Business area: IT

Systems to be worked on: ICE, Oracle, MS Office, Aspect Telephony, Totalview

Detailed day-to-day duties/responsibilities:

Working within a team of analysts within the Contact area of work, with the chance of working on other related projects in parallel. Significant Workshop scheduling facilitation & Control, stakeholder interviews, information playback and walkthroughs, process and requirements capture, definition and documentation, stakeholder support, Working with project manager, sponsor, receiving managers and business/technical experts to define and solve the problems.

Reporting to: Senior Business Analyst

You would be working in a team of 2/3 Business Analysts, project team of 8-10 people and also responsible to a project manager for adherence to timescales of deliveries.

Travel to other sites? Yes If yes, where: Nottingham outskirts, Nottingham City Centre, Occasional Bolton, Rotherham and Bedford.

Candiadtes who live close to the location will be more favorable than candidates who live out of the area, also Utilities experience is crutial to this role.

Please send CV or contact me.

Rullion Computer Personnel Ltd is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Rullion IT Plus